Terms and Conditions
QuickRebates - Terms and Conditions
By using any of our Tax Rebate services, you agree to these terms and conditions. Please do not hesitate to contact us if you have any questions
In these Terms and Conditions:
1.1 “We”, “us” and “our” refer to QuickRebates. Our head office address is Traynor House, Traynor Way, Whitehouse Business Park, Peterlee, SR8 2RU
1.2 “You” and “your” refer to you or anyone else using our Services, which are explained below, and services provided via our website, QuickRebates.co.uk, that require you to enter personal information.
- Our Services
2.1 Tax Rebate. Using all the information you have provide, and via telephone calls and emails, QuickRebates will assess and calculate your claim, and complete and submit the appropriate signed forms to obtain a tax Rebate from HMRC.
2.2 Tax Return. If HMRC require you to submit a Tax Return, but if a Tax Rebate is not available or suitable, QuickRebates will calculate how much tax you owe, and complete and submit a signed Tax Return to HMRC.
2.3 Handling an enquiry from HMRC. QuickRebates will handle all paperwork relating to HMRC enquiries should one be raised from our submission of your Tax Return. If HMRC should make an enquiry into a Tax return that we did not prepare, we can offer a quotation for this service.
- Our Obligations
3.1 We will accurately process all information you provide to us and take all actions necessary in connection with the provision of our Services as quickly as possible.
3.2 If HMRC charge a penalty for the late filing of a document or any other default which is caused by us, we will pay it. If it’s not our fault, you will have to pay it.
3.3 We maintain high standards of conduct in our dealings with government departments and others. We will decline to provide a Service if we believe that doing so may breach those standards. We will notify you as soon as we can if we decide not to provide a Service.
3.4 If you do not provide all the relevant information we cannot be held liable for the outcome of your Tax Rebate or Tax Return.
3.5 QuickRebates will not be liable for any delays in Tax Rebates being paid to you that have been caused by HMRC’s procedures and security checks.
- Your obligations
4.1 You agree to co-operate with us so that we can provide the Services in accordance with our obligations.
4.2 You agree to provide the information that we ask for promptly and to make sure that this information is true, accurate, correct and complete, including taking all the necessary steps to get this information from other sources if required.
4.3 You will keep accurate records and receipts as required by HMRC to support your Tax Rebate claim.
4.4 You must tell us about all your sources of income and the amounts you receive, including any PAYE, self-employed, pension or rental income and any benefits received in every tax year for which QuickRebates is completing a Tax Rebate claim or Tax Return. You must also provide honest, accurate and correct details of the money you have spent for the purposes of your work or business.
4.5 You are responsible for approving any Tax Rebate claim or Tax Return before we submit it to HMRC.
4.6 You accept that you may have to pay back any money received where the claim was based on incorrect information provided by you. If that happens, you will have no right to claim back any money from QuickRebates, including our fee, unless we have made an error too.
- Our fees
5.1 Under normal circumstances we take our fee from your Rebate when we received it from HMRC, so you have nothing to pay up front. If there is no Rebate due but you have to file a tax return anyway (e.g. if you’re self employed) we will ask you to pay our fee before we submit it.
5.2 For submission of a PAYE tax Rebate claim, our standard fee is 20% of the amount claimed.
5.3 For submission of a CIS tax Rebate claim or CIS tax return, our standard fee is £200.
5.4 For handling an HMRC enquiry into a claim not submitted by QuickRebates, our fees are £45 per hour (subject to a minimum fee of £75).
5.5 Our tax return services where no Rebate is due are subject to a minimum fee of £75.
5.6 In the case of errors being made within QuickRebates causing a reduction in the claim, or even cancelling the claim in its entirety, this effect may result in a reduction or even cancellation of our fees. Should this be the case, and where our fees have been taken from your rebate from HMRC, our fees will also be repaid directly back to HMRC, but only once we have seen proof that the claim has been revised with HMRC. This is to protect HM Treasury. Where a physical amendment is required to your return, based on errors on our part, we will carry out the appropriate revisions free of charge to ensure your Tax records are correct. For the avoidance of doubt, we will only repay fees to clients when they have been paid directly by the client. Any refund of fees otherwise will be paid directly back to HMRC.
- How we handle your Rebate
6.1 You authorise us to receive payment of all sums relating to Tax Rebates claimed by QuickRebates on your behalf. We will deduct our fees from the sums received and promptly forward the balance to you.
6.2 If HMRC send a Rebate direct to you without our authorisation, you must pay our fee. We will take all legal and necessary action to retrieve any fees owed to us.
6.3 The calculations and computations we produce to submit your Tax Rebate or Tax Return are for our use only. If you use these calculations to submit your own or a fraudulent claim we will seek payment for our work. We will take all legal and necessary action to recover any fees owed to us.
- Data protection and money laundering
7.1 We are registered for Data Protection (no. Z9184087) and have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our websites.
7.2 Any personal data you provide to us will only be used to carry out our Services.
7.3 You agree to us storing this data in paper and/or electronic form. We will securely store all of your documents for 3 years in accordance with the retention policy guidelines, after this point they will be securely destroyed in accordance with the ISO BS EN 15713 standard of Secure Destruction of Confidential Waste. If you require your documents to be returned to you within this timeframe, please contact us.
7.4 We reserve the right to record and monitor some telephone calls, emails and other electronic communications for training and quality purposes.
7.5 We may contact you by using any contact details you have provided. You can ask us not to send you any information on our offers or services at any time by contacting us.
7.6 We will not pass your details to anyone outside of QuickRebates.
Last Updated 21st September 2018